teknekirala.com has penalty rules developed in accordance with the platform's unique operations to protect the rights of renters and tenants and ensure high customer satisfaction. Boat owners face determined penalties if they violate the established service standards and platform policies. These sanctions are evaluated according to the extent of the violation and serve to ensure security, transparency and customer satisfaction on the platform.
As a boat owner, you are obliged to fulfill every reservation you confirm in full compliance with the specified conditions. Except for force majeure, if you cancel a reservation, your listing will be suspended for 6 months. During this period, you must fulfill your existing reservations without any problems.
The communication between the boat owner, crew and guests is extremely important on our platform. If the crew exhibits unprofessional, disturbing or socially inappropriate behavior towards guests, the relevant boat owner will be removed from the platform for at least 18 months.
As a boat owner, providing services with a captain or crew without the necessary license and experience will result in your account being suspended for at least 6 months. You cannot continue to provide services until these deficiencies are resolved.
Communicating outside the platform's reservation processes or directing the tenant to make transactions through other channels will result in your account being suspended for 18 months. teknekirala.com ensures that all transactions are carried out securely through the platform, and going outside these processes is considered a serious violation.
Attempting to make an upward change in the price of an approved reservation will result in the listing being closed for 6 months. Acting inadequately regarding guest safety will result in your account being suspended for at least 6 months.
If the boat deviates from the route specified in the listing or follows a different route, the relevant listing's calendar will be closed for 6 months. If the boat provides service with more people than specified, your listing will be suspended for 6 months.
As a boat owner, if you offer a different boat than the one specified in the listing and the guest does not accept this change, your account will be suspended for 18 months. Such violations can greatly damage customer satisfaction and undermine the platform's reliability.
Except for force majeure, if the boat is not delivered on time, the listing's calendar will be closed for 6 months. If the boat is not delivered, the account will be suspended indefinitely.
Boat owners are responsible for the accuracy and completeness of the information in the listings. Providing false information will result in the listing being suspended for at least 6 months. Providing false information about basic boat features will result in the listing being suspended for 18 months.
Accounts of boat owners who cancel two reservations without valid reason within the last year will be suspended for 18 months. If contact is made with the guest again after the guest's evaluation on the platform, the account will be suspended for 6 to 18 months.
If service is provided that does not comply with hygiene conditions, the listing will be suspended for 18 months until the problem is resolved.
Boat owners who do not comply with these rules will lose their Super Boat Owner status for at least 6 months, and listings will not be featured on the platform during this period.
teknekirala.com commits to providing safe, transparent and high-standard services to its users and ensures compliance with platform rules.
